--- title: "Complaints" url: "https://www.primrosehillschool.org.uk/parents/complaints" school: "Euxton Primrose Hill Primary School" --- # Complaints ## **Complaints** **We want to listen, understand and help** At Euxton Primrose Hill Primary School, we value positive relationships with our families. If you have a concern about your child's education or something that has happened in school, please talk to us. We take concerns seriously and will always try to resolve them as quickly and informally as possible. ### **How do I raise a concern?** In the first instance, please speak to your child's class teacher, Phase Leader or contact the school office. You can contact us by: **Telephone:** 01257 276688 **Email:** If you would prefer not to speak to a particular member of staff, please let us know and we will arrange for someone else to support you. Most concerns can be resolved informally at this stage. ### **If your concern is not resolved** If you remain dissatisfied after raising your concern informally, you can make a formal complaint through our complaints procedure. Our complaints procedure has two stages: **Stage 1:** Formal complaint investigated by the school. **Stage 2:** Review by the Governing Board's complaints committee. This is the final stage of our school's procedure. ### **Our Complaints Policy** Our full Complaints Policy explains the complaints process, timescales and arrangements in detail. Complaints Policy 1.01 MB [Open for printing](https://files.schudio.com/euxton-primrose-hill-primary-school/files/documents/Complaints_Policy_2026_2027.PDF.pdf) ### **Important** If your concern relates to the safety or welfare of a child, please contact our safeguarding team rather than waiting to make a formal complaint. [**Visit our Safeguarding page**](https://www.primrosehillschool.org.uk/about-us/safeguarding/safeguarding-at-primrose-hill) ### Parents/Carers - [Term Dates](https://www.primrosehillschool.org.uk/parents/term-dates) - [Health & Medical Needs ](https://www.primrosehillschool.org.uk/parents/health-medical-needs) - [Attendance](https://www.primrosehillschool.org.uk/parents/attendance) - [Behaviour & Relationships](https://www.primrosehillschool.org.uk/parents/behaviour) - [Communication](https://www.primrosehillschool.org.uk/parents/communication) - [Complaints](https://www.primrosehillschool.org.uk/parents/complaints) - [Homework](https://www.primrosehillschool.org.uk/parents/homework) - [Out of School Club](https://www.primrosehillschool.org.uk/parents/out-of-school-club) - [Parent information hub](https://www.primrosehillschool.org.uk/parents/parent-information-hub) - [Primrose Hill PTA](https://www.primrosehillschool.org.uk/parents/pta) - [Remote learning](https://www.primrosehillschool.org.uk/parents/remote-learning) - [School meals, food & drink](https://www.primrosehillschool.org.uk/parents/food-and-drink) - [School day times](https://www.primrosehillschool.org.uk/parents/school-open-times) - [Uniform & Appearance](https://www.primrosehillschool.org.uk/parents/uniform-information) - [![Ofsted](https://files.schudio.com/euxton-primrose-hill-primary-school/images/partners/signed-url-redirect.jpg)](https://www.primrosehillschool.org.uk/key-information/ofsted-and-performance-data) - [![Quality Mark](https://files.schudio.com/euxton-primrose-hill-primary-school/images/partners/signed-url-redirect-1.jpg)](https://www.primrosehillschool.org.uk/curriculum/achievements) - [![RHS](https://files.schudio.com/euxton-primrose-hill-primary-school/images/partners/signed-url-redirect-2.jpg)](https://www.rhs.org.uk/) - [![We are Reading](https://files.schudio.com/euxton-primrose-hill-primary-school/images/partners/signed-url-redirect-3.jpg)](https://www.primrosehillschool.org.uk/curriculum/subjects/english) - [![School Games](https://files.schudio.com/euxton-primrose-hill-primary-school/images/partners/signed-url-redirect.png)](https://www.primrosehillschool.org.uk/curriculum/achievements) - [![YST](https://files.schudio.com/euxton-primrose-hill-primary-school/images/partners/signed-url-redirect-4.jpg)](https://www.youthsporttrust.org/) - [![Green Flag Award](https://files.schudio.com/euxton-primrose-hill-primary-school/images/partners/signed-url-redirect-6.jpg)](https://www.primrosehillschool.org.uk/curriculum/achievements) - [![Healthy Schools](https://files.schudio.com/euxton-primrose-hill-primary-school/images/partners/signed-url-redirect-7.jpg)](https://www.healthyschools.org.uk/) - [![PSQM](https://files.schudio.com/euxton-primrose-hill-primary-school/images/partners/PSQM_GILT_2025.jpg)](https://www.primrosehillschool.org.uk/curriculum/achievements) ![Euxton Primrose Hill Primary School](https://files.schudio.com/euxton-primrose-hill-primary-school/images/logo/favicon.png) ### Euxton Primrose Hill Primary School Primrose Hill Rd Euxton Chorley PR7 6BA 01257 276688 ### Quick Links: - [Ofsted](https://www.primrosehillschool.org.uk/about-us/ofsted-and-performance-data) - [Calendar](https://www.primrosehillschool.org.uk/calendar) - [Uniform](https://www.primrosehillschool.org.uk/parents/uniform-information) ### Social Media - [X](https://x.com/EuxtonPH) ### Translation © Copyright 2025–2026 Euxton Primrose Hill Primary School School & Trust Websites by [ ![Schudio logo](https://www.primrosehillschool.org.uk/img/logo/light.png) ](https://www.schudio.com/)