Parent Information Hub
Welcome to our Parent Information Hub.
We have brought together the information that parents and carers ask us about most often, so you can quickly find the answers you need in one place.
From attendance and uniform to school dates, communication, clubs and everyday school routines, you will find helpful information and links below.
We will keep this page updated throughout the school year. If you cannot find the information you are looking for, please contact the school office and we will be happy to help.
📅 Dates & the School Day
What time does school start?
The school day starts at 8:40am for EYFS and KS1 and 8:45am for KS2. Children should arrive at school in good time so that they are ready for registration.
Where can I find important school dates?
Our School Calendar contains important dates throughout the school year, including events, performances, parents' evenings and other key dates.
What happens if my child is late?
If your child arrives after the start of the school day, please bring them to the school office to sign them in. If your child arrives after the register has closed, this will be recorded as an unauthorised absence unless there is an appropriate reason for the lateness.
🤒 Attendance & Illness
What should I do if my child is ill?
If your child is unable to attend school due to illness, please inform the school office before the start of the school day and provide the reason for their absence.
Arbor - reporting your child’s absence
Just a reminder that Arbor can be used to report your child's absence.
To do this, please:
- Click on attendance
- Summary
- Log absence
- Enter full details of the absence
- Submit the request
Once approved, the absence will be visible in the Attendance tab.
If you have any questions or require assistance using Arbor, please contact the school office.
When should I keep my child off school?
If your child is unwell, please check the latest NHS guidance on whether they should attend school. Some illnesses require children to remain at home for a specific period.
What should I do if my child has sickness or diarrhoea?
Children should not return to school until 48 hours after their last episode of sickness or diarrhoea.
What if my child has a medical appointment?
Please inform the school office in advance if your child needs to attend a medical or dental appointment during the school day, along with proof of their appointment. Wherever possible, appointments should be arranged outside school hours.
Can my child attend school with a cough or cold?
A child with a mild cough, runny nose or sore throat can usually attend school if they are otherwise well enough to take part in normal activities. If your child has a high temperature or is clearly unwell, they should remain at home.
What if my child has a contagious illness?
Please let the school office know if your child has been diagnosed with an infectious illness. We can advise you when they should return to school.
Regular attendance matters.
Coming to school every day, when well enough to do so, helps your child make the most of their learning and school life.
📞 Communication & Contacting School
How do I contact the school?
You can contact the school office by telephone or email. Please use the contact details on our Contact Us page.
How can I speak to my child's teacher?
Teachers are available at appropriate times to discuss your child's learning, progress or wellbeing. This may not always be possible before school, as staff have a duty of care to ensure children are safely supervised at the start of the school day.
If you are unable to speak to your child's teacher at a convenient time, please contact the school office and we will help arrange an appropriate time to speak with them.
Who should I contact if I have a safeguarding concern?
If you have a safeguarding concern about a child, please contact the school and ask to speak to a member of the Designated Safeguarding Team. You can find further information on our Safeguarding page.
How do I update my contact details?
Please inform the school office as soon as possible if your address, telephone number, email address or emergency contact details change.
Where can I find school information and updates?
Important information, dates and updates are available on our website. Please check this page for updates and the School Calendar regularly.
🏫 School Life & Your Child
What happens if my child is worried or unhappy?
We want every child to feel happy, safe and supported at school. If your child is worried about something, please encourage them to speak to their class teacher or another member of staff they feel comfortable talking to. You can also contact the school if you have concerns about your child's wellbeing.
How do I raise a concern?
We want to work in partnership with parents and carers. If you have a concern, please contact the school office in the first instance. Your concern will be passed to the appropriate member of staff. We will always do our best to resolve concerns quickly and fairly.
What support is available for SEND?
We are committed to supporting children with special educational needs and/or disabilities. If you have concerns about your child's learning, development or additional needs, please speak to your child's class teacher or contact the school office. Our SEND section provides further information about the support available in school.
How can I support my child's learning at home?
Your child's teacher will share information about ways you can support their learning at home. Reading regularly, talking with your child about their day and taking an interest in their learning are all valuable ways to support your child. Further information is available on our Homework page.
How can I get involved in school life?
We really value the support and involvement of our parents and carers. There are many ways to get involved, including supporting school events, the PTA, fundraising activities and opportunities to support school projects. We will share opportunities through the website and our school communications.
👕 Uniform & Appearance
Where can I find information about school uniform?
Our uniform and appearance section provides full information about school uniform, PE kit and our expectations regarding hair, make-up, nail varnish, jewellery and personal items.
Can my child wear earrings?
No. We operate a strict no-jewellery policy. This includes earrings of any kind, including studs and sleepers, as well as spacers and retainers. Earrings cannot be covered with tape or plasters as an alternative to removal.
Can my child wear nail varnish or make-up?
No. Make-up, nail varnish, acrylic/false nails and similar nail enhancements are not permitted in school.
Can my child wear a smartwatch?
No. Smartwatches and watches with communication or interactive functions are not permitted. Simple analogue or digital watches are permitted.
→ View our Uniform information
🍎 Food, Allergies & Health
What should I do if my child has an allergy or medical condition?
Please contact the school office as soon as possible. We will work with you and your child to understand their needs and put appropriate arrangements in place.
What should I do if my child needs medication in school?
All medication must be brought personally to the school office by a parent or carer. Please do not give medication directly to your child's class teacher.
Can my child take part in trips and activities if they have an allergy or medical condition?
Yes. We will work with families to ensure that children with allergies or medical conditions can participate in school activities, visits and trips wherever reasonably possible.
Where can I find more information about allergies, asthma, medication and medical conditions?
Our Health & Medical Needs page provides information about allergies and anaphylaxis, asthma and inhalers, medication, first aid and Individual Healthcare Plans.
🍽️ School Meals & Lunches
How do I find out what is on the school menu?
Our current school menu is available on the school website.
How do I order a school meal for my child?
School meals are ordered in advance, through a form that is sent out through Arbor, to parents in September and March.
Can my child bring a packed lunch?
Yes. Packed lunches should be healthy, suitable for school and clearly labelled with your child's name in a plastic container - no glass. Please do not include nuts or products containing nuts.
What if my child wants to change to packed lunches or school dinners?
Please contact the school office.
What if my child has an allergy or special dietary requirement?
Please contact the school office so that we can discuss your child's needs and make appropriate arrangements. More information can be found on our Health & Medical Needs page.
Does my child get free school meals?
All children in Reception, Year 1 and Year 2 are entitled to Universal Infant Free School Meals. Families who may be eligible for means-tested Free School Meals should also apply, as this can provide additional support for your child and school.
Can my child have a drink during the school day?
Children should bring a named bottle of water to school each day. Bottles should contain water only.
🎒 Clubs & Wraparound Care
What before- and after-school care is available?
Our wraparound care provides childcare for families who need care before and/or after the school day. Please see our Wraparound Care information for details of sessions and arrangements.
How do I book a place?
Places should be booked through our school booking arrangements.
What clubs are available after school?
We offer a range of after-school clubs throughout the year. Details of available clubs, dates and how to book will be shared with parents through Arbor.
What happens if I need to cancel a booking?
Please contact the school office as soon as possible if you need to cancel or change a booking. Cancellation arrangements may depend on the type of provision booked.
🚗 Arriving, Parking & Collecting Your Child
Where should I bring my child at the start of the school day?
Children should arrive at school in good time for the start of their school day and go to their designated entrance. Please do not allow children to enter school before the appropriate time unless they are attending an organised breakfast provision.
What is the one-way system around school?
To help keep children, families and local residents safe and reduce congestion, we operate a one-way system around Primrose Hill Road at busy drop-off and collection times.
The one-way system operates from 8:25am–9:00am and 2:50pm–3:20pm. Please follow the route and avoid parking on yellow lines.
Where should I collect my child at the end of the school day?
Children should be collected from their designated collection point at the end of the school day. Please make sure your child knows who is collecting them.
Can someone else collect my child?
Yes. Please inform the school office in advance if someone else is collecting your child, particularly if they are not someone who regularly collects them.
What should I do if I am going to be late collecting my child?
Please contact the school office as soon as possible if you are delayed. We will ensure your child is safe and appropriately supervised until you arrive.
Where can I park when bringing my child to school?
Please use local parking responsibly and consider our neighbours and the safety of children and families. Please do not park in a way that blocks entrances, access routes or causes an obstruction.
Can I drive onto the school site?
Access to the school site is restricted. Please follow any signage and instructions from school staff and do not use the school site for parking or dropping off unless you have been specifically authorised to do so.
Are there disabled parking spaces available?
We have a limited number of accessible parking spaces available for children or adults who hold a Blue Badge. If you meet this criteria and require access to the school car park, please contact the school office to request an application form.
Spaces are limited and access must be agreed by the school in advance.
What if my child needs to leave school during the day?
Please contact the school office before collecting your child. You will need to sign your child out at the office before leaving the school premises.
💷 Payments, Trips & Other Costs
How do I pay for school trips and activities?
Information about the cost of school trips and activities, including how to make payments, will be provided to parents when arrangements are confirmed.
How will I know when a payment is due?
Details of payment deadlines and how to pay will be shared with parents in advance. Please check the information provided and make payments by the requested date wherever possible.
What if I am worried about paying for something?
If you are experiencing financial difficulties or are concerned about the cost of a school activity, please speak to the school office. We will discuss what support or arrangements may be available.
Can my child take part in trips if I am unable to pay?
Please speak to the school office if you are concerned about the cost of a trip or activity. We want all children to be able to take part in school life wherever possible.
Where can I find information about school trips and events?
Important dates and information about trips, events and activities will be added to our School Calendar and communicated to parents when appropriate.
📝 School Policies & Important Information
Where can I find the school's policies?
Our policies and procedures are available on our Policies page and are also located within the relevant sections of our website to make them easier for parents and visitors to find. These provide more detailed information about our expectations, procedures and how we support our pupils and families.
Do I need to read the school policies?
We encourage parents and carers to familiarise themselves with the policies that are particularly relevant to their child and family.
Where can I find information about safeguarding?
Our Safeguarding pages contains information about how we keep children safe, how to report a concern and who to contact if you have a safeguarding concern.
Where can I find information about SEND?
Our SEND section provides information about how we support children with special educational needs and disabilities and the support available in school.
Where can I find information about attendance?
Our Attendance section explains our expectations around attendance and punctuality and provides useful guidance for parents and carers.
💻 Online Safety & Technology
How does school keep children safe online?
Online safety is an important part of our safeguarding and curriculum provision. We teach children how to use technology safely, responsibly and respectfully.
What should I do if I am worried about something my child has seen or experienced online?
Please talk to your child and contact the school if you are concerned. We can offer support and advice and, where appropriate, work with you to address the concern.
What can I do to help keep my child safe online at home?
We encourage parents and carers to talk regularly with their children about their online experiences, set appropriate boundaries and use parental controls where appropriate.
Can my child bring a mobile phone or smartwatch to school?
Our Mobile Phone Policy explains when pupils may bring a mobile phone or smartwatch to school and the arrangements for handing devices in and collecting them at the end of the school day.
Where can I find more information about online safety?
Our Online Safety page contains further information and links to resources to help parents and carers support their children to stay safe online.
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